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FAQS Frequently Asked Questions

We clarify your doubts


Where is the hotel located?

Our Crown Paradise Club Riviera Maya hotel is located in the Bahía Petempich residential area, in the beautiful destination of Puerto Morelos, Quintana Roo.


How can I book it?

You can make your reservation through our call center at 800 900 0 900 or, if you prefer, you can enter our website and reserve directly yourself.

Where can I check the hotel’s special offers?

All promotions, discounts and special offers are published on our social networks:

How many pools do you have?

In the Crown Paradise Club Riviera Maya you can have the best time in our three pools, one of which is adults only.

Is there free WiFi?

Yes, the WiFi service is free and you can access it from anywhere in the hotel.

What is Baby Paradise?

The Baby Paradise area is the perfect place for kids from 18 months to 3 years of age. They have a great time with all the activities specially designed for them.


How many specialty restaurants are there?

We have four specialty restaurants in our hotel, each one offering differently themed, exquisite dishes.

Are reservations required for the specialty restaurants?

Yes, prior reservations made with the concierge are required for visiting the specialty restaurants.>

Is there a dress code for dining in the specialty restaurants?

The dress code for entering Los Gallos, Wayne’s Boots and La Piazza specialty restaurants is casual, in other words no beach sandals or sleeveless T-shirts.

How many snack bars are there?

At the Crown Paradise Club Riviera Maya you can enjoy two different snack bars; one of them has three levels, youll love it!

How many bars are there?

We have four bars located in different parts of the property so there is always one nearby.

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